PCC Trains Staff on Effective Communication for Efficient Service Delivery


By Abdullahi Jalaluddin

The Public Complaints Commission (PCC) in Kano has organized a five-day capacity building training for its staff on effective communication for efficient service delivery.

The training, themed “Effective Communication and Performance Rating,” aims to enhance the capabilities of PCC staff and align them with international best practices.

Assistant Director, Investigation, Hajiya Aisha Muhammad-Suleiman, emphasized the importance of communication skills in promoting accountability and transparency in governance.

She urged participants to utilize the knowledge acquired to boost their capabilities and performance.

The training covered topics such as “How People Learn,” “Team Work/Problem Solving and Transformational Leadership,” and “Effective Communication Skills.” Resource persons included Hajiya Aisha Muhammad-Hassan and Umar Shitu.

The Head of Legal Service, Usman Lawal-Bello, commended the management for the informative training and reiterated the commission’s commitment to addressing complaints through Alternative Dispute Resolution (ADR) methods.

The training aims to equip staff with necessary skills to provide efficient service delivery and promote social and administrative justice for all.

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